While we already offer a variety of high-quality synthetic voices for AI agents from multiple providers (OpenAI, Google, Amazon), we are thrilled to announce the launch of custom voice cloning. This new feature enables organizations to create AI voices that closely mimic specific human voices, allowing for a more personalized and engaging customer experience.
This new capability allows organizations to deploy AI agents that speak in a voice tailored specifically to their brand or use case. Whether that means preserving the recognizable voice of a long-standing customer service persona, matching regional accents, or creating a calm, reassuring tone for sensitive conversations, the AI can now sound exactly the way you intend, consistently, at scale, and without fatigue.
From a technical standpoint, this represents a significant advancement in our speech synthesis pipeline. The cloned voices are generated using high-fidelity neural models that capture not only pronunciation, but also prosody, pacing, and emotional nuance. The result is speech that is natural, intelligible, and stable across long conversations, critical for real-world call center workloads.
For our customers, the impact is immediate and practical:
- higher customer engagement and trust
- stronger brand consistency across all voice interactions
- improved accessibility for global and diverse audiences
Equally important are the safeguards. Custom voice cloning is available only with explicit authorization and controlled enrollment. Voices are securely stored, isolated per customer, and governed by strict usage policies. This is not novelty technology; it is enterprise-grade infrastructure designed with security, compliance, and ethical use as first-class requirements.
Call our support to get started with custom voice cloning for your organization. We are excited to see how this new capability enhances your customer interactions and strengthens your brand presence through voice.
Peter
Chief Technology Officer